How We Helped Ilona with Carpet Cleaning
and Pet Treatment in Garran

See our AMAZING RESULTS below!

Hey there! I’m Nicholas Martinuzzi, the owner of Exceed Carpet Cleaning. Recently, I had the pleasure of helping a wonderful customer named Ilona in Garran, ACT, whose adorable puppy made a little accident on her carpets—and then she tried to fix it with shaving cream (which, trust me, isn’t the best idea!). If you’re dealing with pet stains or carpet troubles, you’ve come to the right place. Keep reading to see how we turned Ilona’s carpet disaster into a success story.

Here’s Ilona Story

Ilona is a loving pet owner in Garran, ACT, who found herself in a not-so-fun situation. Her playful puppy had peed on her carpets, and in a panic, she tried to treat the stain with shaving cream. While her heart was in the right place, shaving cream isn’t exactly designed for pet urine—and it actually made things worse. The odor lingered, the stain started setting, and Ilona was worried her carpets would never be the same again. She needed professional help, and fast.

Check out Before, During and After Images of this Job

What We Found When We Arrived at Ilona’s Home

When I arrived at Ilona’s home in Garran, ACT, the situation was clearer than I expected—but also more challenging than she had imagined. The puppy urine had soaked deep into the carpet fibers, and the shaving cream had created a sticky residue that trapped the odor even further. It’s like trying to clean mud off your shoes with honey—you’re just making it stickier!

Pet urine is particularly tricky because it contains uric acid crystals that bond to carpet fibers. When you add shaving cream to the mix, those crystals get sealed in, making the smell persist for weeks or even months. Ilona’s carpets weren’t just stained; they were a breeding ground for bacteria and unpleasant odors. The worst part? Every time someone walked across the carpet, the pressure would squeeze more odor into the air.

I could smell it immediately upon entering—the sharp, acidic scent of old urine mixed with the artificial fragrance of shaving cream. It was a nose-wrinkling combination that no amount of air freshener could mask. Ilona was embarrassed, worried, and honestly a bit defeated. But here’s the thing: I’ve seen way worse, and I knew exactly what to do.

Our Solution: Enzyme Treatment to the Rescue

Here’s where our expertise really shines. Instead of using harsh chemicals or generic cleaning solutions, I used a specialized enzyme treatment combined with our pet urine stain and odour remover. Think of enzymes like tiny Pac-Man robots that eat away the uric acid crystals at a molecular level—they don’t just mask the smell; they eliminate it completely.

First, I applied the enzyme treatment directly to the affected areas, letting it penetrate deep into the carpet fibers where the urine had settled. This wasn’t a quick wipe-and-go job; enzymes need time to work their magic. I let the solution sit for the recommended amount of time, ensuring it broke down every uric acid crystal trapped beneath the surface.

Next, I used our hot water extraction method (also known as steam cleaning), which is recognized as one of the most effective ways to clean carpets. This technique penetrates deep into the carpet fibers, removing embedded dirt, allergens, and bacteria for a thorough clean. The combination of enzyme treatment and hot water extraction is like giving your carpet a detox—pulling out all the toxins and leaving it fresh from the inside out.

What makes Exceed Carpet Cleaning different is our commitment to eco-friendly practices. All our cleaning products are registered as being safe for children and pets, biodegradable, and non-toxic. We don’t leave harmful residues behind or release dangerous fumes into the air. Ilona’s family and her puppy could return to clean, healthy carpets without worrying about chemical exposure.

I also took extra care around the edges and corners because, as we say at Exceed, we don’t cut corners… we clean them! My technicians even wear knee-pads to save their pants because we’re that dedicated to thorough cleaning.

The Amazing Results: Fresh, Healthy Carpets Again

The transformation was incredible. Within hours of completing the job, Ilona’s carpets looked and smelled completely different. The yellowish stain was gone, the sticky shaving cream residue had disappeared, and most importantly, the pungent pet odor was eliminated—not masked, but gone for good.

The carpets felt fresh and healthy again, like they had been rejuvenated from within. Ilona walked across them barefoot and smiled, saying they felt like new carpet. The air in her home was cleaner, lighter, and free from that lingering pet smell that had been bothering her for days.

This is what we mean when we say we provide HEALTHY Homes and Workplaces. Our process, equipment, and procedures keep carpets cleaner longer, saving you both TIME and MONEY. And remember, we offer a 100% guarantee on all work—if you’re not happy with the results, we’ll make it right.

And what does Ilona think?

She appreciated how on-time we were (we always give exact appointment times—no waiting around all day wondering when we’ll arrive), how friendly and professional the team was, and how transparent the pricing was (no gimmicks, no hidden costs). Ilona shared she would definitely be using Exceed Carpet Cleaning again and recommended us to her neighbors in Garran.

This is exactly why I started Exceed Carpet Cleaning. After beginning my journey as a contractor for my father’s upholstery business, I realized the need for high-quality carpet cleaning services at reasonable prices. My passion for providing exceptional service drives our commitment to customer satisfaction. My team and I are dedicated to making your carpets look their best while maintaining a safe and healthy environment for your family.

If you’re in Garran, ACT, or surrounding areas like Canberra, Belconnen, Tuggeranong, Gungahlin, Woden Valley, or Queanbeyan, and you’re dealing with carpet cleaning and pet treatment needs, don’t wait until the stain sets in for good. Call us for a free estimate or to schedule an appointment. Let Exceed Carpet Cleaning help transform your carpets!

At Exceed Carpet Cleaning, we believe in building lasting relationships with our customers based on trust and satisfaction. Your comfort is our priority—and Ilona’s happy carpets prove it!